If you have any other queries which are not answered here please do not hesitate to get in touch with us
You can make a booking online via our website or by telephone, text, e-mail, or through Facebook or Twitter
We have a number of items available for hire at competetive prices. All of our prices are clearly displayed on our website and are fully inclusive of delivery, setup and collection. For the West Wight area (PO39, PO40 and PO41) we do require a minimum party package price of £120 due to the extra travel time required in this area. We will often offer discounts for hiring multiple items.
How much notice do I need to give you for a booking?
You can book anytime, however, bookings can get very busy so please book as early as possible to avoid disappointment.
When are your hire items available?
We are available 7 days a week all year round, including bank holidays
What if I need to cancel?
You can cancel at any time but please let us know as soon as possible and at least with 24 hours notice.
What happens after I have made my booking?
If you wish we will send you confirmation of your booking by either e-mail or text. If you provide an email address we will automatically send email confirmations of your booking.
How long does it take to set up / inflate / deflate / pack up?
The bouncy castles usually take approximately 20 minutes to set up and 20 to 30 minutes to pack away. This is only a time estimate and may vary depending upon which castle you hire. If you have hired more than one item then set up will take longer. This also depends upon access to the property.
How long do I get the bouncy castle?
Delivery times start from 8am through till 12pm and collections start from 3pm through to 7pm for a day hire. We can take the castle away any time up to 7.00 pm. The price is the same regardless of whether you have the castle for a few hours or for the whole day. This is because the workload for us is the same. GThe adult castles are available for later hire up until 10.00 pm for an additional £10 per hour late hire charge after 7pm. The late collection fee is due to the unsociable hours and also the fact that it will most often be dark and the castle will be damp when we put it away. Delivery and collection times are approximate and may be subject to change depending upon other bookings that day. We try to ensure you get a minimum of 6 hours with the inflatable. Priority will be given to hall bookings when it comes to delivery and collection times as they have strict constraints on times.
What does the price include?
The price includes delivery of the bouncy castle together with blowers, extension cable and safety crash mats. We will ensure the castles are secure and clean prior to leaving and we will provide safety instructions. Upon collection we will clean and deflate the inflatable and take it away.
How much space do I need?
We will need a 3 foot clear access to deliver the castle. You will need a minimum 4 foot space at the front and rear of the castle and 2 foot either side to give access to the blower. There needs to be no overhanging items such as branches and we need a flat, grassy area to set up on.
Can the castle be set up on a hill?
No our bouncy castles cannot be set up on a hill although we may be able to set them up on a slight slope. Please contact us if you are unsure.
Can you set up on stones or concrete?
No due to safety restrictions we will not usually set up on concrete and setting up on stones is out of the question. Grass is the preferred surface for outdoor setups. If there is no other option than concrete then please contact us directly to discuss options. There will be an additional cost involved for setting up on concrete.
What do I need to do before you arrive?
Please ensure access to the site is clear. You will need to ensure any overhanging branches, washing lines etc are removed and that the surface is clear of stones, sharp objects, dog mess etc. We will also need access to a suitable mains electricity power point that is NOT an extension lead..
Can I hire the inflatable overnight?
Adult castles are available overnight for £50 and are subject to conditions. Please contact us directly for more information.
Will the inflatables go in halls?
All of our inflatables are suitable for use both outdoors and inside halls. Always enquire with the hall you are hiring with as to the height of the ceiling. We use sandbags to secure the inflatable for use indoors.
Can the inflatables be used in rain or wind?
Most of our inflatables come with built in rain covers which are suitable in a rain shower. It is recommended that use of the inflatable is stopped in the event of heavy or persistent rain due to the surface becoming slippery and hazardous. When the rain passes the water can be mopped up with a towel and use of the inflatable can continue. Inflatables cannot be used in high winds as this is extremely hazardous. You will not be charged if you have to cancel your inflatable hire due to weather conditions, as long as you make the cancellation at least 24 hours in advance. We carry anemometers with us to check wind speeds. If wind gusts are forecast to go above 24 miles per hour we cannot set up an inflatable outdoors.
Can the inflatables be used in the winter?
Yes we hire our inflatables all year round but from the 1st November through till the 1st March our inflatables can only be used indoors with the exception of our Santa's Grotto.
How much electricity does the blower use?
Obviously prices will depend on your own electricity supplier and their tariff however, an average electric consumption would place the cost between 80 pence and a pound for a 6 hour hire. We use some of the most power efficient blowers on the market so they are very economical and efficient.
Do you provide safety instructions?
Yes. Not only do we offer an extremely safe setup we also provide safety instructions for you to keep which we go through with you at every hire.
Do I have to pay a deposit?
No we do not ask for any deposit to secure your booking. We do take an additional security deposit for weddings which is fully refundable after the hire has taken place assuming the equipment is returned undamaged.
Our equipment is checked over at every hire before being handed over to the customer.
Most people prefer to pay cash on delivery. We do not accept credit or debit cards. If you wish to pay by cheque we will need to receive this in sufficient time for funds to clear in our business account prior to the hire. We will not accept cheques on the day of delivery. We can also take payments in advance by bank transfer which is usual preferred practice for wedding bookings. If you do not have sufficient funds to pay for the equipment at the beginning of the hire then we cannot proceed with setup.
Is there an age limit for using the inflatables?
Most of our bouncy castles are suitable for children up the age of 12. Our adult bouncy castles are suitable for all ages.
We would ask that users respect the age restrictions as too much weight can cause damage to our bouncy castles. Our adult bouncy castles are designed with a deeper bed to allow for the additional weight of an adult, as well as special webbed stitching. They also have much higher walls than a standard bouncy castle.
How many can use the bouncy castle at one time?
This is dependent upon the size of the castle and age of the children. As a general rule there should be enough space for each child to jump without bumping into others or falling off the unit itself. A responsible adult should always supervise and common sense should prevail.
Are there any height restrictions?
If you are taller than the inside walls on the bouncing area of the bouncy castle then you should not use the unit.
Can I clean the inflatable?
Our bouncy castle will be cleaned prior to hire and upon collection. If you do need to clean the bouncy castle during the hire period then please do so using warm soapy water (washing-up liquid) or a cleaning agent such as CIF. Chemical cleaning agents must not be used. Please do not allow children to use the castle when wearing face paint. If a face paint mark does occur, please clean it off as quickly as possible as this will permanently stain the unit.
What if a problem arises during the hire period?
In the unlikely event of a problem occurring please feel free to contact us at any time and we will either see if we can attempt to solve the problem over the phone or return to the setup to solve the problem.
Do you belong to any trade associations?
We are full members of the B.I.H.A. (British Inflatables Hirers Alliance) and T.I.P.E. (The Inflatable Play Enterprise). We are also members of 'Trading Standard's Buy With Confidence Scheme' here on the island and more recently we have become 'Gold Members' of 'The South West of England Professional Hirers Alliance'
Do you have public liability insurance?
Yes our equipment is supplied under the protection of a Public Liability Policy which is subject to the terms and conditions of hire. This covers us for the unit itself and our safe setup. You are responsible for supervision and are liable for any injuries sustained through misuse. We will provide written safety instructions which are based on current HSE guidelines and we will require a signature to our terms and conditions of hire before we leave the unit/s with you.
How safe are your inflatables?
To us, safety is paramount. All of our units are commercial quality, safety tested and conform to strict industry standard. All of our equipment is hygienically cleaned, regularly serviced and comply with UK Health and Safety Regulations. All electric circuits are protected with RCD’s (power safety circuit breakers) and are PAT tested. We don’t hurry when setting up. All points are pegged down, cables stowed away to minimise trip hazards and enough mats supplied to cater for unexpected tumbles. A full briefing is also given to ensure you are completely at ease should any unlikely problem arise. We personally safety check our castles before and after every hire. All of our castles are purchased brand new and will go through an annual test (like an MOT) carried out by a registered RPII tester to ensure they comply to BS EN 14960:2013.
What is the age limit for soft play?Soft play is suitable for babies and toddlers up the age of 4 years. Our farmyard soft play is suitable for under 6 years. We would reccommend that you supervise carefully if smaller babies are on the equipment at the same time as older children.
Can the children wear Face Paint on the bouncy castle or soft play?
Please speak to us if you are planning to use facepaint during your party or event. Some brands of facepaint cause staining to the PVC used for bouncy castles and so it is important that we are consulted. We would also ask that you don't use silly string or party poppers on the equipment.
Can I collect the equipment from you?
No, we need to install and collect our units ourselves for safety reasons and insurance constraints.